For Parents

We use several important channels to communicate effectively between school and home:

  • Our weekly school newsletter, emailed and via app each Thursday and linked on website
  • Website and email (the website can look quite different portrait vs landscape view)
  • Facebook pages: @SHPSPearce and our closed group @Sacred Heart Parents And Carers
  • 'SZapp' schoolzine app for notifications. View the 2 pages of instructions: Click here for instructions
  • Many notes which require parents to sign and return are printed and sent home with your child (eldest child if one family note is sufficient) Notes are always available electronically on SZapp as well
  • Orientation Days and Information Meetings
  • Parent-Teacher Interviews and Academic Reports. Booking site for school interviews 
  • Learning Journeys
  • Community Council Parent Forums 
  • Parent Information Notes (PIN). At the beginning of each term notes are created containing class organisation and learning plans. Click here
  • See our 'What to do if...?' flowcharts below.
  • Your child’s teacher is your first point of contact for most questions.
school festival

How can I have a say?

Our parent bodies include:

Contact the office for information about these bodies. 

Helping at School

We welcome parent/carer/grandparent helpers in many ways. These may include:

  • Class Parent Reps
  • Classroom assistance
  • Sport carnivals and gala days
  • Canteen
  • Working Bees
  • Events - such as Mother's Day, Father's Day, Carols
  • Excursions
  • Fundraising activities – such as FETE and Colour Run

Please note: Volunteers are guided by our ‘Code of Conduct’ and CE Parent Charter. Classroom Helpers are asked to sign our school Classroom Assistance Agreement and to lodge a copyof your WWVP at the front office. Volunteers in contact with students must carry their WWVP card – visit the Access Canberra website for information.


Use Qkr! for payment of all types, including activities, fees, canteen and uniform items. Qkr! is available online or via the Qkr! App. Download instructions.

Qkr! by Mastercard is our preferred method of payment. Qkr! allows parents and carers to make faster, more convenient payments from a secure mobile site or app anywhere and at any time. Click here to log in.

What do I do if......? 

* I want to know what is happening this term in the school?

  1. Calendar on the website or SZapp
  2. Newsletter or SZapp notices
  3. Ask a question about an event on the Parent's & Carers Facebook group @Sacred Heart Parents And Carers
  4. Class teacher
  5. Parent rep
  6. Front Office
  7. See photos of things that happened in the newsletter and the School Facebook page @SHPSPearce

* I want to know what is happening this term in my child’s class?

  1. Term Parent Information Note (PIN)
  2. Calendar on the website or SZapp
  3. Newsletter or SZapp notices
  4. Class teacher
  5. Parent Rep

* I need to update my child’s details?

     Email the front office

* I'm concerned about my child’s social interactions?

  1. Arrange a quick chat with your child’s teacher
  2. Refer to the website Wellbeing Page for links and information to support you
  3. Responding to bullying – refer to Pastoral Care and Welfare Policy, Bullying Statement
  4. Email your child’s teacher to make an appointment. Include a brief overview of your concerns so the teacher can prepare
  5. Your child’s teacher can put you in contact with our Student Welfare Officer, or our School Counsellor

* I want to organise playdates for my child?

  1. Approach the parents of your child’s friends directly or via a note in their bag
  2. The class parent rep may have a list of contacts or ideas
  3. Class teacher

* I want to meet other families? It is difficult with the COVID restrictions. Can you suggest something with your class parent rep?

  1. Attend school gatherings such as masses and assemblies
  2. Help with school activities by responding to event notes
  3. Attend events organised by your Class Parent Reps
  4. Enrol your child in an activity such as Soccer or Netball with other school families

* I want to know about my child's academic progress?

  1. Make an appointment via email to see the Class Teacher 
  2. Contact the Front Office and make an appointment with the Stage Coordinator
  3. Contact the Front Office and make an appointment with the Assistant Principal

* There is a family emergency?

  1. Email the Front Office and the Class Teacher if not urgent
  2. If urgent, call the Front Office

* I want to help out at school or in the classroom? (We can't accept helpers in the building due to COVID but contact the teacher if you have time to offer for at-home help)

  1. Contact the ACT Government to get a Working With Vulnerable Persons Card (WWVP). Access Canberra link
  2. See ‘For Parents’ tab on our website, scroll down to ‘Helping at school’
  3. Contact your teacher directly via email
  4. See notes, Newsletter and Push Notices through SZapp for one-off events.
  5. To help in the School Canteen go to ‘Help in the Canteen’ on the school website and download the ‘Volunteer Form’
  6. Contact your classes Parent Representatives
  7. Put your name down on the helpers list at the Parent Information Night

* Who do I talk to if I have a grievance or complaint?

  1. Consider talking to the classroom teacher first
  2. View the Complaints Policy on the Catholic Education website to follow procedures to bring your need to the correct person 

* When is...

  1. Sport uniform days, Library, Italian, Arts for my class this term – check the Term PIN and Week 10 newsletter.
  2. Canteen Days – School Website (Canteen Page)
  3. Uniform Shop – School Website (Canteen Page) and Qkr
  4. Out of School Hours Care (YMCA) – School Website (OSHC Page)
  5. Choir, Chess, Gardening – School Website (Weekly Events)
  6. TOM, Gala Days, Book Week – School Calendar
  7. Music Lessons - See the Newsletter or Contact the Front Office

* I can't find the information I want?

  1. Type a key word into the search bar on the website. Look at the suggested links
  2. Ask a question on the Parent's & Carers Facebook group @Sacred Heart Parents And Carers
  3. Talk to or email your Class Parent Rep
  4. Talk to or email your child's teacher(s)
  5. Ask any staff member around the school
  6. Suggest an addition to our communication streams. Contact us